SmallBizGenius Analysis
TGW (tgw.com) receives mixed feedback, with customers frequently reporting issues with order fulfillment and customer service. While some reviewers praise the company's responsiveness and willingness to resolve issues, a significant number express frustration with delayed shipments, incorrect orders, and unhelpful customer support.
Category Breakdown
Scores based on analysis of 252 recent reviews
Shipping & Delivery Issues
2.0/10Numerous reviewers report significant problems with shipping and delivery, including delays, lack of tracking information, and items not arriving as scheduled. Many customers who paid extra for expedited shipping did not receive their orders on time, and some orders remained in "processing" status for extended periods.
42 reviews mention thisOrder Accuracy Problems
3.0/10A significant number of reviewers received incorrect items, such as wrong sizes, colors, or even entirely different products than what they ordered. Some customers received only a partial order, such as a single iron from a complete set, highlighting issues with TGW's order fulfillment processes.
35 reviews mention thisCustomer Service Dissatisfaction
3.5/10Many reviewers express frustration with TGW's customer service, describing representatives as unhelpful, unresponsive, or unable to resolve their issues. Some customers report difficulty getting in touch with customer service, while others were given inaccurate information or empty promises.
30 reviews mention thisReturns & Refunds Difficulties
4.0/10Several reviewers encountered problems when attempting to return items or receive refunds. Some customers waited weeks or months for refunds, while others were promised store credit that never materialized. The process of returning items and receiving appropriate compensation was often described as lengthy and frustrating.
20 reviews mention thisBackorder Issues
4.5/10Several reviewers reported that items were placed on backorder after the order was placed, with estimated delivery dates repeatedly changing. Some customers waited months for backordered items, only to have their orders canceled or refunded without adequate communication.
15 reviews mention thisPositive Customer Service Experiences
8.0/10A small subset of reviewers reported positive experiences with TGW's customer service, praising specific representatives for their helpfulness and willingness to resolve issues. These reviewers highlighted instances where customer service went above and beyond to address their concerns.
8 reviews mention thisPros & Cons
What Customers Love
"e-mail to Customer Service was received & acted upon quickly. When the initial attempt to solev the problem did not work, Alyssa worked hard to make it all work out well. GREAT Customer Service!"
"Even refunded me the difference after a set of irons went on sale after I bought them!"
Common Complaints
"Ordered a golf bag. 10 days later it still says waiting for Fed Ex to pick up. It’s never coming but I am having to jump through hoops to get a refund."
"I ordered a set of irons 4-U. I received ONE club. ONE! How does that happen?"
"There should be a ZERO star category. TGW has the worst customer service and operations execution of any golf company I have dealt with."
"I bought a club and returned it 2 months ago. I was told I would receive store credit. I waited 2 weeks…..nothing."
"Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26."
Common Questions About Tgw
Answers derived from customer review patterns
Is Tgw legit and trustworthy?
Based on the reviews, TGW is a legitimate company, but its trustworthiness is questionable due to frequent reports of order inaccuracies, shipping delays, and customer service issues. While some customers have had positive experiences, a significant number have encountered problems with their orders and struggled to get them resolved. The company appears to have issues with inventory management and order fulfillment, leading to frustration and dissatisfaction among customers. Therefore, while TGW is not a scam, customers should proceed with caution and be prepared for potential problems.
Based on 45 reviewsDoes Tgw have good customer service?
TGW's customer service receives mixed reviews, with a significant number of customers reporting negative experiences. Many reviewers describe customer service representatives as unhelpful, unresponsive, or unable to resolve their issues effectively. Some customers have difficulty getting in touch with customer service, while others are given inaccurate information or empty promises. However, a small subset of reviewers report positive experiences, praising specific representatives for their helpfulness and willingness to go the extra mile.
Based on 30 reviewsIs Tgw worth it for small business?
For small businesses, TGW presents a risky proposition. The frequent reports of order inaccuracies, shipping delays, and customer service issues could negatively impact deadlines, events, or customer satisfaction. While TGW may offer competitive pricing on some items, the potential for problems and the time required to resolve them may outweigh any cost savings. Small businesses that require reliable and timely order fulfillment should consider alternative suppliers with a more consistent track record.
Based on 10 reviewsWhat is Tgw's return policy like?
Based on customer reviews, TGW's return policy can be difficult to navigate. Several reviewers report encountering problems when attempting to return items or receive refunds. Some customers waited weeks or months for refunds, while others were promised store credit that never materialized. The process of returning items and receiving appropriate compensation was often described as lengthy and frustrating, suggesting that TGW's return policy is not consistently applied or easily accessible.
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